System, method and computer program product for sharing tenant information utilizing a multi-tenant on-demand database service

ABSTRACT

In accordance with embodiments, there are provided mechanisms and methods for sharing tenant information utilizing a multi-tenant on-demand database service. These mechanisms and methods for sharing tenant information utilizing a multi-tenant on-demand database service can allow automatic sharing of information owned by a first tenant with other tenants of the multi-tenant on-demand database service. In this way, collaboration among tenants of the multi-tenant on-demand database service may be enabled via the sharing of the tenant information.

CLAIM OF PRIORITY

This application is a continuation of U.S. application Ser. No.12/437,459, filed May 7, 2009, which claims the benefit of U.S.Provisional Patent Application No. 61/051,589, filed May 8, 2008, theentire contents of which are incorporated herein by reference.

COPYRIGHT NOTICE

A portion of the disclosure of this patent document contains materialwhich is subject to copyright protection. The copyright owner has noobjection to the facsimile reproduction by anyone of the patent documentor the patent disclosure, as it appears in the Patent and TrademarkOffice patent file or records, but otherwise reserves all copyrightrights whatsoever.

FIELD OF THE INVENTION

The current invention relates generally to sharing information, and moreparticularly to sharing information across businesses.

BACKGROUND

The subject matter discussed in the background section should not beassumed to be prior art merely as a result of its mention in thebackground section. Similarly, a problem mentioned in the backgroundsection or associated with the subject matter of the background sectionshould not be assumed to have been previously recognized in the priorart. The subject matter in the background section merely representsdifferent approaches, which in and of themselves may also be inventions.

In conventional database systems, information stored in a database isgenerally accessible to users with privileges to such database. Forexample, the information may include information owned by the company,where only the company has access to the information. Unfortunately,techniques for allowing database information to be shared amongdifferent owners have traditionally been limited.

For example, each owner is typically associated with a separate database(e.g. on a separate network, etc.), thus preventing sharing ofinformation via a single database and/or network location storing suchinformation. As another example, owners have generally been required tomanually provide information to other owners, for sharing the same, suchthat automated sharing has been unavailable.

BRIEF SUMMARY

In accordance with embodiments, there are provided mechanisms andmethods for sharing tenant information utilizing a multi-tenanton-demand database service. These mechanisms and methods for sharingtenant information utilizing a multi-tenant on-demand database servicecan allow automatic sharing of information owned by a first tenant withother tenants of the multi-tenant on-demand database service. In thisway, collaboration among tenants of the multi-tenant on-demand databaseservice may be enabled via the sharing of the tenant information.

In an embodiment and by way of example, a method is provided for sharingtenant information utilizing a multi-tenant on-demand database service.In use, an indication of permission to share a portion of first tenantinformation with a second tenant is received from a first tenant, thefirst tenant information managed using a multi-tenant on-demand databaseservice, wherein the second tenant is otherwise blocked from accessingthe portion of first tenant information absent the indication ofpermission. Further, the second tenant is permitted to access theportion of first tenant information based on the indication ofpermission.

While the present invention is described with reference to an embodimentin which techniques for sharing tenant information utilizing amulti-tenant on-demand database service are implemented in anapplication server providing a front end for a multi-tenant databaseon-demand service, the present invention is not limited to multi-tenantdatabases or deployment on application servers. Embodiments may bepracticed using other database architectures, i.e., ORACLE®, DB2® andthe like without departing from the scope of the embodiments claimed.

Any of the above embodiments may be used alone or together with oneanother in any combination. Inventions encompassed within thisspecification may also include embodiments that are only partiallymentioned or alluded to or are not mentioned or alluded to at all inthis brief summary or in the abstract. Although various embodiments ofthe invention may have been motivated by various deficiencies with theprior art, which may be discussed or alluded to in one or more places inthe specification, the embodiments of the invention do not necessarilyaddress any of these deficiencies. In other words, different embodimentsof the invention may address different deficiencies that may bediscussed in the specification. Some embodiments may only partiallyaddress some deficiencies or just one deficiency that may be discussedin the specification, and some embodiments may not address any of thesedeficiencies.

BRIEF DESCRIPTION OF THE DRAWINGS

FIG. 1 shows a method for sharing tenant information utilizing amulti-tenant on-demand database service, in accordance with oneembodiment.

FIG. 2 shows a graphical user interface for sharing a task of a firsttenant with a second tenant, in accordance with another embodiment.

FIG. 3 shows a graphical user interface for sharing an account of afirst tenant with a second tenant, in accordance with anotherembodiment.

FIG. 4 shows a graphical user interface for displaying shared accounts,in accordance with yet another embodiment.

FIG. 5 shows a graphical user interface for accepting a shared account,in accordance with still yet another embodiment.

FIG. 6 shows a graphical user interface for displaying shared contacts,in accordance with another embodiment.

FIG. 7 shows a graphical user interface for accepting a shared contact,in accordance with yet another embodiment.

FIG. 8 illustrates a block diagram of an example of an environmentwherein an on-demand database service might be used.

FIG. 9 illustrates a block diagram of an embodiment of elements of FIG.8 and various possible interconnections between these elements.

DETAILED DESCRIPTION General Overview

Systems and methods are provided for sharing tenant informationutilizing a multi-tenant on-demand database service.

To date, information stored in a database is generally accessible toowners of such database. Unfortunately, techniques for allowing databaseinformation to be shared among different owners have traditionally beenlimited. Thus, mechanisms and methods are provided herein for sharingtenant information utilizing a multi-tenant on-demand database serviceand can allow automatic sharing of information owned by a first tenantwith other tenants of the multi-tenant on-demand database service, suchthat, for example, collaboration among tenants of the multi-tenanton-demand database service may be enabled via the sharing of the tenantinformation.

Next, mechanisms and methods for sharing tenant information utilizing amulti-tenant on-demand database service will be described with referenceto exemplary embodiments.

FIG. 1 shows a method 100 for sharing tenant information utilizing amulti-tenant on-demand database service, in accordance with oneembodiment. As shown, an indication of permission to share a portion offirst tenant information with a second tenant is received from a firsttenant, the first tenant information managed using a multi-tenanton-demand database service, where the second tenant is otherwise blockedfrom accessing the portion of first tenant information absent theindication of permission. See operation 102.

With respect to the present embodiment, the first tenant from which theindication of permission is received may include any tenant of themulti-tenant on-demand database service. For example, the first tenantmay include a company and/or any other entity with information (hereinreferred to as first tenant information) managed by the multi-tenanton-demand database service. In one embodiment, the multi-tenanton-demand database service may manage the first tenant information bystoring the first tenant information in a database of the multi-tenanton-demand database service, permitting sharing of the first tenantinformation (as described herein), etc.

Additionally, the second tenant for which the indication of permissionis received may include any tenant capable of accessing at least aportion of the first tenant information, based on the indication ofpermission provided by the first tenant. In one embodiment, similar tothe first tenant, the second tenant may also be a tenant of themulti-tenant on-demand database service, such that the second tenant mayoptionally include a company and/or any other entity with information(herein referred to as second tenant information) managed by themulti-tenant on-demand database service. To this end, the first tenantand the second tenant may include different tenants of the multi-tenanton-demand database service.

Of course, in another embodiment, the second tenant may be a tenantoutside of the on-demand database service. Thus, the second tenantinformation may not necessarily be managed by the multi-tenant on-demanddatabase service. For example, the second tenant information may bestored in a database separate from the multi-tenant on-demand databaseservice (e.g. may be stored in a database locally owned by the secondtenant, may be stored in a database provided by a third party webservice, etc.).

It should be noted that with respect to the present embodiment, themulti-tenant on-demand database service may include any service thatrelies on a database system that is accessible over a network, in whichvarious elements of hardware and software of the database system may beshared by one or more customers. For instance, a given applicationserver may simultaneously process requests for a great number ofcustomers, and a given database table may store rows for a potentiallymuch greater number of customers. Various examples of such amulti-tenant on-demand database service will be set forth in the contextof different embodiments that will be described during reference tosubsequent figures.

As noted above, the first tenant information may include any informationmanaged by the multi-tenant on-demand database service on behalf of thefirst tenant. For example, the first tenant information may describe abusiness of the first tenant. As another example, the first tenantinformation may include a plurality of records. In various embodiments,the first tenant information may include tasks, accounts, contacts,products, opportunities, cases, comments and/or any other objects (e.g.custom objects, etc.) capable of being associated with the first tenant(e.g. where each is stored as a separate record, etc.).

Accordingly, the portion of first tenant information (for which theindication of permission to share the same with the second tenant isreceived) may include a subpart of the first tenant information or anentirety of the first tenant information. In one embodiment, theindication of permission may only be for a single record of the firsttenant information (e.g. a single task, account, contact, etc.). Inanother embodiment, the indication of permission may be for a group ofrecords of the first tenant information. For example, the group ofrecords may include records (e.g. child records) grouped under a parentrecord. In still yet another embodiment, the indication of permissionmay be for the entirety of the first tenant information.

Moreover, the indication of permission to share the portion of firsttenant information may include any type of indicator capable of beingreceived from the first tenant for indicating that the second tenant ispermitted to share the portion of first tenant information. As anoption, the indication of permission may include an identifier of theportion of first tenant information that is being permitted by the firsttenant to be shared with the second tenant. As another option, if theindication of permission is to share a parent record, such indicationmay automatically an indication of permission to share child records ofsuch parent record. As yet another option, the indication of permissionmay include an identifier of the second tenant with which the portion offirst tenant information is to be shared.

In one embodiment, the indication of permission may be received from thefirst tenant via a graphical user interface (GUI) of the multi-tenanton-demand database service. For example, a graphical user interfacedisplaying details of the portion of first tenant information (e.g. aparticular record or optionally a plurality of records of a certaintype, such as tasks, contacts, etc.) may include a configurable option(e.g. for each displayed record, for all displayed records, etc.)capable of being configured by the first tenant for indicating that suchportion of first tenant information is to be shared with the secondtenant. By configuring the option, the indication of permission may bereceived from the first tenant (e.g. by the multi-tenant on-demanddatabase service).

Just by way of example, the configurable option may include a drop downmenu associated with the portion of first tenant information whichdisplays an identifier of the second tenant (and optionally othertenants with which the portion of first tenant information may beshared), such that selection of the identifier of the second tenant viathe drop down menu results in receipt of the indication of permission toshare the portion of first tenant information with the second tenant.

As noted above, the indication of permission may be for the portion offirst tenant information to be shared with the second tenant, where thesecond tenant would otherwise be blocked from accessing the portion offirst tenant information absent such indication of permission. Forexample, the second tenant may be blocked from accessing the portion offirst tenant information by preventing the second tenant from havingaccess to a database storing the portion of first tenant information,preventing the second tenant from having access to a GUI utilized todisplay the portion of first tenant, etc. In this way, the indication ofpermission may enable access to the portion of first tenant informationwhich is otherwise blocked with respect to the second tenant.

Further, the second tenant is permitted to access the portion of firsttenant information based on the indication of permission. See operation104. In this way, upon receipt of the indication of permission, thesecond tenant may be permitted to access the portion of the first tenantinformation. In various embodiments, permitting the second tenant toaccess the portion of first tenant information may include permittingthe second tenant to view, update, etc. the portion of first tenantinformation.

As another option, permitting the second tenant to access the portion offirst tenant information may include permitting the second tenant tostore the portion of first tenant information in association withinformation associated with the second tenant (e.g. the second tenantinformation). For example, upon receipt of the indication of permissionto share the portion of first tenant information with the second tenant,the portion of first tenant information may be automatically insertedand linked to a parent record of the second tenant. Of course, asanother example, the portion of first tenant information may beautomatically stored as a new record of the second tenant.

As an option, the access to the portion of first tenant information maybe permitted via the multi-tenant on-demand database service. Forexample, if the second tenant is a tenant of the multi-tenant on-demanddatabase service, the second tenant may be permitted to access theportion of first tenant information utilizing a GUI of the multi-tenanton-demand database service. As another example, if the second tenant isa tenant outside of the multi-tenant on-demand database service, accessto the portion of first tenant information may be provided utilizing amark-up language [e.g. Extensible Markup Language (XML), etc.].

It should be noted that tenant information of one tenant may bepermitted by such tenant to be shared with any number of other tenants(whether or not such tenants are tenants of the multi-tenant on-demanddatabase service). For example, another indication of permission toshare the portion of first tenant information with a third tenant may bereceived from the first tenant. Furthermore, the third tenant may bepermitted to access the portion of first tenant information based on theother indication of permission. As an option, permitting the secondtenant to access the portion of first tenant information and permittingthe third tenant to access the portion of first tenant information maybe separate, such that subsequently blocking one of the same may preventan impact on the other. Thus, for example, the second tenant maycontinue to be permitted to access the portion of first tenantinformation even after the second tenant's access to the portion offirst tenant information is blocked (e.g. by the first tenant).

As another option, reciprocity of sharing of tenant information may alsobe provided between tenants. For example, another indication ofpermission to share a portion of the second tenant information with thefirst tenant may be received from the second tenant, where the secondtenant information is managed by the multi-tenant on-demand databaseservice and where the first tenant is otherwise blocked from accessingthe portion of second tenant information absent the other indication ofpermission. As a result, the first tenant may be permitted to access theportion of second tenant information based on the indication ofpermission, such that reciprocity of sharing of tenant information isprovided between the first tenant and the second tenant.

As still yet another option, real-time updates on the shared data may beprovided. For example, if the portion of first tenant information isupdated by the first tenant, the update may be automatically visible tothe second tenant sharing such portion of first tenant information. Asanother example, if the portion of first tenant information is updatedby the second tenant sharing the portion of first tenant information,second tenant sharing such portion of first tenant information firsttenant.

As an option, an application program interface (API) may be provided foruse by the multi-tenant on-demand database service for automaticallyindicating permission and blocking already established permission totenant information for particular tenants. For example, predefined rulesmay be used to automatically provide an indication of permission toshare particular tenant information or an indication to block sharing ofparticular tenant information with certain tenants.

To this end, by permitting the second tenant to access the portion offirst tenant information based on the indication of permission receivedfrom the first tenant, business collaboration both within and acrosstenants may be provided. For example, such tenants may be enabled toshare leads, opportunities, cases and other information, as noted above.

FIG. 2 shows a GUI 200 for sharing a task of a first tenant with asecond tenant, in accordance with another embodiment. As an option, thepresent GUI 200 may be implemented in the context of the functionalityof FIG. 1. Of course, however, the GUI 200 may be implemented in anydesired environment. The aforementioned definitions may apply during thepresent description.

With respect to the present GUI 200, a tenant with privileges to accesssuch GUI 200 may be able to utilize such GUI 200 to share any task (e.g.including tasks linked to a shared parent record), including a new task,a task for logging a call, a task for sending an email, etc. Forexample, the tenant may include an original owner (e.g. may haveoriginally created) the tasks displayed via the GUI 200. Standalonetasks where the parent is not shared may optionally be prevented frombeing shared among tenants. In order to share a task, various fields ofthe task may optionally be required to be configured, such as a subjectof a publish field of the task, a subject of a subscribe field of thetask, etc.

Also with respect to the present GUI 200, the tenant may be capable ofsharing with other tenants any open and/or closed tasks when sharing theparent record. As shown, the GUI 200 may be used to share the task withanother tenant. Of course, it should be noted that while not shown, theGUI 200 may optionally be utilized to share a task with a plurality ofother tenants. Once an indication of permission to share a task withanother tenant is made via the GUI 200, the task may be automaticallyinserted and linked to the other tenant's parent record. Optionally, theparent record's owner field may be used to set the owner of the task. Asanother option, the owner's default record type may be used to set therecord type of the task.

As also shown, the ability to share a task may be available via the OpenActivity (or Activity History) related list on the parent record. Thetenant may have the option to share the task with any other tenants withwhich the parent record is shared. If the task has multiple parentrecords, visibility of other tenants with which the task may be sharedmay be driven by the parent from which the tenant has accessed the GUI200. Options to share the task (via the “forward” drop down menu asshown) or block access to an otherwise shared task may also be providedvia the GUI 200. Such options may be visible via the GUI 200 if sharingis enabled for the tenant (e.g. enabled by the multi-tenant on-demanddatabase service), the parent record is currently shared with at leastone other tenant, and if the task is both published and subscribed withthe other tenant on the parent record associated with the task (e.g.from which the GUI 200 displaying the task was accessed).

As noted above, the GUI 200 may be used by the tenant to block (e.g.deactivate, etc.) sharing of an otherwise shared task (whether opened orclosed) at any time for a particular tenant with which the task isshared, all tenants with which the task is shared, etc. Sent andreceived indications of permission to share a task may also be displayedin association with the task, as an option.

In some embodiments, a task may have multiple parents. Thus, if sharingis terminated on any parent record associated with the task, sharingwith a particular tenant may remain on the task if any of the parentrecords of the tenant or the particular tenant are still shared.Otherwise, sharing may be terminated with termination of the sharing ofthe parent record between the tenant and such other particular tenant.Additionally, since a task may be shared with one or more tenants,sharing with one tenant may be deactivated without impacting the sharingwith the other tenant.

FIG. 3 shows a GUI 300 for sharing an account of a first tenant with asecond tenant, in accordance with another embodiment. As an option, thepresent GUI 300 may be implemented in the context of the functionalityof FIGS. 1-2. Of course, however, the GUI 300 may be implemented in anydesired environment. Again, the aforementioned definitions may applyduring the present description.

As shown, the GUI 300 may be used to allow collaboration between tenantson accounts (e.g. customer accounts, etc.). For example, the tenants mayoptionally share both business and person accounts with other tenants.In order to share an account, various fields of the account mayoptionally be required to be configured, such as a name on a publishfield of the account (e.g. a last name field of a person account), aname of a subscribe field of the account (e.g. a last name field of aperson account), etc.

Further, an indication of permission to share each account may beprovided via the GUI 300. In one embodiment, an option of the GUI 300may be manually selected for indication such permission. As shown, for aparticular account, the GUI 300 may be utilized to select the tenants(connections as shown) with which the account is to be shared. Inparticular, the tenants may be selected from a list of availabletenants. Of course, in another embodiment (not shown), the indication ofsuch permission may be automatically provided for sharing an accountwith a tenant, for example, based on predefined rules.

Upon indicating permission to share the account with another tenant, anotification may be sent to such tenant (e.g. representatives of thetenant). The notification may notify the tenant that access to theaccount is available, and the tenant may be provided with theopportunity to accept the access provided to the account, as describedin more detail with respect to FIGS. 4 and/or 5, for example.

When sharing an account, a tenant may select options of the GUI 300 toalso share records related to the account (e.g. child records of theparent account). In one embodiment, the GUI 300 may include an option toshare all related records (not shown), or the GUI 300 may includemultiple options to share related records, in order of a predeterminedpriority of each type of related record, including open and/or closedtasks related to the account, opportunities associated with the account(such as only those not already shared), contacts associated with theaccount (only those not already shared), etc.

FIG. 4 shows a GUI 400 for displaying shared accounts, in accordancewith yet another embodiment. As an option, the present GUI 400 may beimplemented in the context of the functionality of FIGS. 1-3. Of course,however, the GUI 400 may be implemented in any desired environment.Again, the aforementioned definitions may apply during the presentdescription.

As shown, the GUI 400 displays a list of accounts for which sharing witha second tenant has been permitted by a first tenant. Thus, the GUI 400may be accessible by the second tenant. In association with each accountis information associated with such account (e.g. name of account,billing city/state/country of account, type of account, connection nameassociated with the account, date in which the sharing was permitted bythe first tenant, etc.), in addition to an option for the second tenantto accept the sharing of the account.

To this end, the second tenant may accept one account at a time, in oneembodiment. Upon acceptance of sharing of an account, another GUI (e.g.shown in FIG. 5) may be displayed to the second tenant for allowing thesecond tenant to configure how the account is saved with respect toinformation of the second tenant.

FIG. 5 shows a GUI 500 for accepting a shared account, in accordancewith still yet another embodiment. As an option, the present GUI 500 maybe implemented in the context of the functionality of FIGS. 1-4. Ofcourse, however, the GUI 500 may be implemented in any desiredenvironment. Again, the aforementioned definitions may apply during thepresent description.

As shown, various options may be provided via the GUI 500 for acceptingsharing of an account. In one embodiment, the sharing of the account maybe accepted by creating the account as a new account. As an option, theaccount may be created by entering an account record type. In anotherembodiment, the sharing of the account may be accepted by selecting anexisting account (e.g. of the tenant accessing the GUI 500) with whichthe shared account is to be integrated.

As another option, if a new account is created via the GUI 500, asdescribed above, a user (of the tenant) to which the account is assignedmay be configured. The GUI 500 may also provide an option to send anotification (e.g. email) to such user informing the user of the newaccount.

In other various embodiments (not necessarily limited to the present GUI500), sent and received connection name fields may be available for theaccount (person account) object. Additionally, the same fields may alsobe made available to show a message at the top of a shared record.Further, a history may also be displayed (via reports, via a GUI, etc.)in which updates on accounts, records, etc. from other tenants withwhich such accounts, records, etc. are shared are tracked.

FIG. 6 shows a GUI 600 for displaying shared contacts, in accordancewith another embodiment. As an option, the present GUI 600 may beimplemented in the context of the functionality of FIGS. 1-5. Of course,however, the GUI 600 may be implemented in any desired environment.Again, the aforementioned definitions may apply during the presentdescription.

Collaboration between tenants on contacts (e.g. customer contacts, etc.)may be provided via a GUI (not shown). For example, the tenants mayoptionally share both business and person contacts with other tenants.In order to share a contact, various fields of the contact mayoptionally be required to be configured, such as a name on a publishfield of the contact, a name of a subscribe field of the contact, etc.

Further, an indication of permission to share each contact may beprovided via a GUI (not shown). In one embodiment, an option of the GUImay be manually selected for indication such permission. As shown, for aparticular contact, the GUI may be utilized to select the tenants(connections) with which the contact is to be shared. In particular, thetenants may be selected from a list of available tenants. Of course, inanother embodiment (not shown), the indication of such permission may beautomatically provided for sharing a contact with a tenant, for example,based on predefined rules.

Upon indicating permission to share the contact with another tenant, anotification may be sent to such tenant (e.g. representatives of thetenant). The notification may notify the tenant that access to thecontact is available, and the tenant may be provided with theopportunity to accept the access provided to the contact, as shown withrespect to the present GUI 600.

When sharing a contact, a tenant may select options (not shown) to alsoshare records related to the contact (e.g. child records of the parentcontact). In one embodiment, an option to share all related records maybe provided, or multiple options may be provided to share relatedrecords, in order of a predetermined priority of each type of relatedrecord, including open and/or closed tasks related to the contact,opportunities associated with the contact (such as only those notalready shared), accounts associated with the contact (only those notalready shared), etc.

As shown, the GUI 400 displays a list of contacts for which sharing witha second tenant has been permitted by a first tenant. Thus, the GUI 400may be accessible by the second tenant. In association with each contactis information associated with such contact (e.g. name of contact, nameof account associated with the contact, billing city/state/country ofaccount associated with the contact, email of the contact, phone numberof the contact, connection name associated with the contact, date inwhich the sharing was permitted by the first tenant, etc.), in additionto an option for the second tenant to accept the sharing of the contact.

To this end, the second tenant may accept one contact at a time, in oneembodiment. Upon acceptance of sharing of a contact, another GUI (e.g.shown in FIG. 7) may be displayed to the second tenant for allowing thesecond tenant to configure how the contact is saved with respect toinformation of the second tenant.

FIG. 7 shows a GUI 700 for accepting a shared contact, in accordancewith yet another embodiment. As an option, the present GUI 700 may beimplemented in the context of the functionality of FIGS. 1-6. Of course,however, the GUI 700 may be implemented in any desired environment.Again, the aforementioned definitions may apply during the presentdescription.

As shown, various options may be provided via the GUI 700 for acceptingsharing of a contact. In one embodiment, the sharing of the contact maybe accepted by creating an account to be associated with the contact asa new account. As an option, the account may be created by entering anaccount record type. In another embodiment, the sharing of the contactmay be accepted by selecting an existing account (e.g. of the tenantaccessing the GUI 700) with which the shared account is to beintegrated. Of course, in another embodiment, the sharing of the contactmay be accepted without creating a new account or selecting an existingaccount.

Further, the sharing of the contact may be accepted by creating a newcontact to be stored in association with information of the tenant orselecting an existing contact of the tenant and integrating (e.g.linking) the contact with the existing contact. As another option, if anew contact is created via the GUI 700, as described above, a user (ofthe tenant) to which the contact is assigned may be configured. The GUI700 may also provide an option to send a notification (e.g. email) tosuch user informing the user of the new contact.

If the contact is automatically being shared as a result of selection ofan option to share child records for a parent record (e.g. account) ofthe contact being shared, the GUI 700 may optionally only be allowed tocreate a new contact or select and existing contact with the options tocreate an account or select an existing account being disabled, suchthat account selection is defaulted to the related parent account.

In other various embodiments (not necessarily limited to the present GUI700), sent and received connection name fields may be available for thecontact object. Additionally, the same fields may also be made availableto show a message at the top of a shared record. Further, a history mayalso be displayed (via reports, via a GUI, etc.) in which updates oncontacts, records, etc. from other tenants with which such contacts,records, etc, are shared are tracked.

System Overview

FIG. 8 illustrates a block diagram of an environment 810 wherein anon-demand database service might be used. As an option, any of thepreviously described embodiments of the foregoing figures may or may notbe implemented in the context of the environment 810. Environment 810may include user systems 812, network 814, system 816, processor system817, application platform 818, network interface 820, tenant datastorage 822, system data storage 824, program code 826, and processspace 828. In other embodiments, environment 810 may not have all of thecomponents listed and/or may have other elements instead of, or inaddition to, those listed above.

Environment 810 is an environment in which an on-demand database serviceexists. User system 812 may be any machine or system that is used by auser to access a database user system. For example, any of user systems812 can be a handheld computing device, a mobile phone, a laptopcomputer, a work station, and/or a network of computing devices. Asillustrated in FIG. 9 (and in more detail in FIG. 9) user systems 812might interact via a network with an on-demand database service, whichis system 816.

An on-demand database service, such as system 816, is a database systemthat is made available to outside users that do not need to necessarilybe concerned with building and/or maintaining the database system, butinstead may be available for their use when the users need the databasesystem (e.g., on the demand of the users). Some on-demand databaseservices may store information from one or more tenants stored intotables of a common database image to form a multi-tenant database system(MTS). Accordingly, “on-demand database service 816” and “system 816”will be used interchangeably herein. A database image may include one ormore database objects. A relational database management system (RDMS) orthe equivalent may execute storage and retrieval of information againstthe database object(s). Application platform 818 may be a framework thatallows the applications of system 816 to run, such as the hardwareand/or software, e.g., the operating system. In an embodiment, on-demanddatabase service 816 may include an application platform 818 thatenables creation, managing and executing one or more applicationsdeveloped by the provider of the on-demand database service, usersaccessing the on-demand database service via user systems 812, or thirdparty application developers accessing the on-demand database servicevia user systems 812.

The users of user systems 812 may differ in their respective capacities,and the capacity of a particular user system 812 might be entirelydetermined by permissions (permission levels) for the current user. Forexample, where a salesperson is using a particular user system 812 tointeract with system 816, that user system has the capacities allottedto that salesperson. However, while an administrator is using that usersystem to interact with system 816, that user system has the capacitiesallotted to that administrator. In systems with a hierarchical rolemodel, users at one permission level may have access to applications,data, and database information accessible by a lower permission leveluser, but may not have access to certain applications, databaseinformation, and data accessible by a user at a higher permission level.Thus, different users will have different capabilities with regard toaccessing and modifying application and database information, dependingon a user's security or permission level.

Network 814 is any network or combination of networks of devices thatcommunicate with one another. For example, network 814 can be any one orany combination of a LAN (local area network), WAN (wide area network),telephone network, wireless network, point-to-point network, starnetwork, token ring network, hub network, or other appropriateconfiguration. As the most common type of computer network in currentuse is a TCP/IP (Transfer Control Protocol and Internet Protocol)network, such as the global internetwork of networks often referred toas the “Internet” with a capital “I,” that network will be used in manyof the examples herein. However, it should be understood that thenetworks that the present invention might use are not so limited,although TCP/IP is a frequently implemented protocol.

User systems 812 might communicate with system 816 using TCP/IP and, ata higher network level, use other common Internet protocols tocommunicate, such as HTTP, FTP, AFS, WAP, etc. In an example where HTTPis used, user system 812 might include an HTTP client commonly referredto as a “browser” for sending and receiving HTTP messages to and from anHTTP server at system 816. Such an HTTP server might be implemented asthe sole network interface between system 816 and network 814, but othertechniques might be used as well or instead. In some implementations,the interface between system 816 and network 814 includes load sharingfunctionality, such as round-robin HTTP request distributors to balanceloads and distribute incoming HTTP requests evenly over a plurality ofservers. At least as for the users that are accessing that server, eachof the plurality of servers has access to the MTS' data; however, otheralternative configurations may be used instead.

In one embodiment, system 816, shown in FIG. 8, implements a web-basedcustomer relationship management (CRM) system. For example, in oneembodiment, system 816 includes application servers configured toimplement and execute CRM software applications as well as providerelated data, code, forms, webpages and other information to and fromuser systems 812 and to store to, and retrieve from, a database systemrelated data, objects, and Webpage content. With a multi-tenant system,data for multiple tenants may be stored in the same physical databaseobject, however, tenant data typically is arranged so that data of onetenant is kept logically separate from that of other tenants so that onetenant does not have access to another tenant's data, unless such datais expressly shared. In certain embodiments, system 816 implementsapplications other than, or in addition to, a CRM application. Forexample, system 816 may provide tenant access to multiple hosted(standard and custom) applications, including a CRM application. User(or third party developer) applications, which may or may not includeCRM, may be supported by the application platform 818, which managescreation, storage of the applications into one or more database objectsand executing of the applications in a virtual machine in the processspace of the system 816.

One arrangement for elements of system 816 is shown in FIG. 9, includinga network interface 820, application platform 818, tenant data storage822 for tenant data 823, system data storage 824 for system dataaccessible to system 816 and possibly multiple tenants, program code 826for implementing various functions of system 816, and a process space828 for executing MTS system processes and tenant-specific processes,such as running applications as part of an application hosting service.Additional processes that may execute on system 816 include databaseindexing processes.

Several elements in the system shown in FIG. 8 include conventional,well-known elements that are explained only briefly here. For example,each user system 812 could include a desktop personal computer,workstation, laptop, PDA, cell phone, or any wireless access protocol(WAP) enabled device or any other computing device capable ofinterfacing directly or indirectly to the Internet or other networkconnection. User system 812 typically runs an HTTP client, e.g., abrowsing program, such as Microsoft's Internet Explorer browser,Netscape's Navigator browser, Opera's browser, or a WAP-enabled browserin the case of a cell phone, PDA or other wireless device, or the like,allowing a user (e.g. subscriber of the multi-tenant database system) ofuser system 812 to access, process and view information, pages andapplications available to it from system 816 over network 814. Each usersystem 812 also typically includes one or more user interface devices,such as a keyboard, a mouse, trackball, touch pad, touch screen, pen orthe like, for interacting with a graphical user interface (GM) providedby the browser on a display (e.g. a monitor screen, LCD display, etc.)in conjunction with pages, forms, applications and other informationprovided by system 816 or other systems or servers. For example, theuser interface device can be used to access data and applications hostedby system 816, and to perform searches on stored data, and otherwiseallow a user to interact with various GUI pages that may be presented toa user. As discussed above, embodiments are suitable for use with theInternet, which refers to a specific global internetwork of networks.However, it should be understood that other networks can be used insteadof the Internet, such as an intranet, an extranet, a virtual privatenetwork (VPN), a non-TCP/IP based network, any LAN or WAN or the like.

According to one embodiment, each user system 812 and all of itscomponents are operator configurable using applications, such as abrowser, including computer code run using a central processing unitsuch as an Intel Pentium® processor or the like. Similarly, system 816(and additional instances of an MTS, where more than one is present) andall of their components might be operator configurable usingapplication(s) including computer code to run using a central processingunit such as processor system 817 of FIG. 8, which may include an IntelPentium® processor or the like, and/or multiple processor units. Acomputer program product embodiment includes a machine-readable storagemedium (media) having instructions stored thereon/in which can be usedto program a computer to perform any of the processes of the embodimentsdescribed herein. Computer code for operating and configuring system 816to intercommunicate and to process webpages, applications and other dataand media content as described herein are preferably downloaded andstored on a hard disk, but the entire program code, or portions thereof,may also be stored in any other volatile or non-volatile memory mediumor device as is well known, such as a ROM or RAM, or provided on anymedia capable of storing program code, such as any type of rotatingmedia including floppy disks, optical discs, digital versatile disk(DVD), compact disk (CD), microdrive, and magneto-optical disks, andmagnetic or optical cards, nanosystems (including molecular memory ICs),or any type of media or device suitable for storing instructions and/ordata. Additionally, the entire program code, or portions thereof, may betransmitted and downloaded from a software source over a transmissionmedium, e.g., over the Internet, or from another server, as is wellknown, or transmitted over any other conventional network connection asis well known (e.g. extranet, VPN, LAN, etc.) using any communicationmedium and protocols (e.g. TCP/IP, HTTP, HTTPS, Ethernet, etc.) as arewell known. It will also be appreciated that computer code forimplementing embodiments of the present invention can be implemented inany programming language that can be executed on a client system and/orserver or server system such as, for example, C, C++, HTML, any othermarkup language, Java™, JavaScript, ActiveX, any other scriptinglanguage, such as VBSScript, and many other programming languages as arewell known may be used. (Java™ is a trademark of Sun Microsystems,Inc.).

According to one embodiment, each system 816 is configured to providewebpages, forms, applications, data and media content to user (client)systems 812 to support the access by user systems 812 as tenants ofsystem 816. As such, system 816 provides security mechanisms to keepeach tenant's data separate unless the data is shared. If more than oneMTS is used, they may be located in close proximity to one another (e.g.in a server farm located in a single building or campus), or they may bedistributed at locations remote from one another (e.g. one or moreservers located in city A and one or more servers located in city B). Asused herein, each MTS could include one or more logically and/orphysically connected servers distributed locally or across one or moregeographic locations. Additionally, the term “server” is meant toinclude a computer system, including processing hardware and processspace(s), and an associated storage system and database application(e.g. OODBMS or RDBMS) as is well known in the art. It should also beunderstood that “server system” and “server” are often usedinterchangeably herein. Similarly, the database object described hereincan be implemented as single databases, a distributed database, acollection of distributed databases, a database with redundant online oroffline backups or other redundancies, etc., and might include adistributed database or storage network and associated processingintelligence.

FIG. 9 also illustrates environment 810. However, in FIG. 9 elements ofsystem 816 and various interconnections in an embodiment are furtherillustrated. FIG. 9 shows that user system 812 may include processorsystem 812A, memory system 812B, input system 812C, and output system812D. FIG. 9 shows network 814 and system 816. FIG. 9 also shows thatsystem 816 may include tenant data storage 822, tenant data 823, systemdata storage 824, system data 825, User Interface (UI) 930, ApplicationProgram Interface (API) 932, PL/SOQL 934, save routines 936, applicationsetup mechanism 938, applications servers 900 ₁-900 _(N), system processspace 902, tenant process spaces 904, tenant management process space910, tenant storage area 912, user storage 914, and application metadata916. In other embodiments, environment 810 may not have the sameelements as those listed above and/or may have other elements insteadof, or in addition to, those listed above.

User system 812, network 814, system 816, tenant data storage 822, andsystem data storage 824 were discussed above in FIG. 8. Regarding usersystem 812, processor system 812A may be any combination of one or moreprocessors. Memory system 812B may be any combination of one or morememory devices, short term, and/or long term memory. Input system 812Cmay be any combination of input devices, such as one or more keyboards,mice, trackballs, scanners, cameras, and/or interfaces to networks.Output system 812D may be any combination of output devices, such as oneor more monitors, printers, and/or interfaces to networks. As shown byFIG. 9, system 816 may include a network interface 820 (of FIG. 8)implemented as a set of HTTP application servers 900, an applicationplatform 818, tenant data storage 822, and system data storage 824. Alsoshown is system process space 902, including individual tenant processspaces 904 and a tenant management process space 910. Each applicationserver 900 may be configured to tenant data storage 822 and the tenantdata 823 therein, and system data storage 824 and the system data 825therein to serve requests of user systems 812. The tenant data 823 mightbe divided into individual tenant storage areas 912, which can be eithera physical arrangement and/or a logical arrangement of data. Within eachtenant storage area 912, user storage 914 and application metadata 916might be similarly allocated for each user. For example, a copy of auser's most recently used (MRU) items might be stored to user storage914. Similarly, a copy of MRU items for an entire organization that is atenant might be stored to tenant storage area 912. A UI 930 provides auser interface and an API 932 provides an application programmerinterface to system 816 resident processes to users and/or developers atuser systems 812. The tenant data and the system data may be stored invarious databases, such as one or more Oracle™ databases.

Application platform 818 includes an application setup mechanism 938that supports application developers' creation and management ofapplications, which may be saved as metadata into tenant data storage822 by save routines 936 for execution by subscribers as one or moretenant process spaces 804 managed by tenant management process 910 forexample. Invocations to such applications may be coded using PUSOQL 934that provides a programming language style interface extension to API932. A detailed description of some PL/SOQL, language embodiments isdiscussed in commonly owned U.S. Provisional Patent Application60/828,192 entitled, “PROGRAMMING LANGUAGE METHOD AND SYSTEM FOREXTENDING APIS TO EXECUTE IN CONJUNCTION WITH DATABASE APIS,” by CraigWeissman, filed Oct. 4, 2006, which is incorporated in its entiretyherein for all purposes. Invocations to applications may be detected byone or more system processes, which manage retrieving applicationmetadata 916 for the subscriber making the invocation and executing themetadata as an application in a virtual machine.

Each application server 900 may be communicably coupled to databasesystems, e.g., having access to system data 825 and tenant data 823, viaa different network connection. For example, one application server 900₁ might be coupled via the network 814 (e.g., the Internet), anotherapplication server 900 _(N-1) might be coupled via a direct networklink, and another application server 900 _(N) might be coupled by yet adifferent network connection. Transfer Control Protocol and InternetProtocol (TCP/IP) are typical protocols for communicating betweenapplication servers 900 and the database system. However, it will beapparent to one skilled in the art that other transport protocols may beused to optimize the system depending on the network interconnect used.

In certain embodiments, each application server 900 is configured tohandle requests for any user associated with any organization that is atenant. Because it is desirable to be able to add and remove applicationservers from the server pool at any time for any reason, there ispreferably no server affinity for a user and/or organization to aspecific application server 900. In one embodiment, therefore, aninterface system implementing a load balancing function (e.g., an F5Big-IP load balancer) is communicably coupled between the applicationservers 900 and the user systems 812 to distribute requests to theapplication servers 900. In one embodiment, the load balancer uses aleast connections algorithm to route user requests to the applicationservers 900. Other examples of load balancing algorithms, such as roundrobin and observed response time, also can be used. For example, incertain embodiments, three consecutive requests from the same user couldhit three different application servers 900, and three requests fromdifferent users could hit the same application server 900. In thismanner, system 816 is multi-tenant, wherein system 816 handles storageof, and access to, different objects, data and applications acrossdisparate users and organizations.

As an example of storage, one tenant might be a company that employs asales force where each salesperson uses system 816 to manage their salesprocess. Thus, a user might maintain contact data, leads data, customerfollow-up data, performance data, goals and progress data, etc., allapplicable to that user's personal sales process (e.g., in tenant datastorage 822). In an example of a MTS arrangement, since all of the dataand the applications to access, view, modify, report, transmit,calculate, etc., can be maintained and accessed by a user system havingnothing more than network access, the user can manage his or her salesefforts and cycles from any of many different user systems. For example,if a salesperson is visiting a customer and the customer has Internetaccess in their lobby, the salesperson can obtain critical updates as tothat customer while waiting for the customer to arrive in the lobby.

While each user's data might be separate from other users' dataregardless of the employers of each user, some data might beorganization-wide data shared or accessible by a plurality of users orall of the users for a given organization that is a tenant. Thus, theremight be some data structures managed by system 816 that are allocatedat the tenant level while other data structures might be managed at theuser level. Because an MTS might support multiple tenants includingpossible competitors, the MTS should have security protocols that keepdata, applications, and application use separate. Also, because manytenants may opt for access to an MTS rather than maintain their ownsystem, redundancy, up-time, and backup are additional functions thatmay be implemented in the MTS. In addition to user-specific data andtenant-specific data, system 816 might also maintain system level datausable by multiple tenants or other data. Such system level data mightinclude industry reports, news, postings, and the like that are sharableamong tenants.

In certain embodiments, user systems 812 (which may be client systems)communicate with application servers 900 to request and updatesystem-level and tenant-level data from system 816 that may requiresending one or more queries to tenant data storage 822 and/or systemdata storage 824. System 816 (e.g., an application server 900 in system816) automatically generates one or more SQL statements (e.g., one ormore SQL queries) that are designed to access the desired information.System data storage 824 may generate query plans to access the requesteddata from the database.

Each database can generally be viewed as a collection of objects, suchas a set of logical tables, containing data fitted into predefinedcategories. A “table” is one representation of a data object, and may beused herein to simplify the conceptual description of objects and customobjects according to the present invention. It should be understood that“table” and “object” may be used interchangeably herein. Each tablegenerally contains one or more data categories logically arranged ascolumns or fields in a viewable schema. Each row or record of a tablecontains an instance of data for each category defined by the fields.For example, a CRM database may include a table that describes acustomer with fields for basic contact information such as name,address, phone number, fax number, etc. Another table might describe apurchase order, including fields for information such as customer,product, sale price, date, etc. In some multi-tenant database systems,standard entity tables might be provided for use by all tenants. For CRMdatabase applications, such standard entities might include tables forAccount, Contact, Lead, and Opportunity data, each containingpre-defined fields. It should be understood that the word “entity” mayalso be used interchangeably herein with “object” and “table”.

In some multi-tenant database systems, tenants may be allowed to createand store custom objects, or they may be allowed to customize standardentities or objects, for example by creating custom fields for standardobjects, including custom index fields. U.S. patent application Ser. No.10/817,161, filed Apr. 2, 2004, entitled “CUSTOM ENTITIES AND FIELDS INA MULTI-TENANT DATABASE SYSTEM,” which is hereby incorporated herein byreference, teaches systems and methods for creating custom objects aswell as customizing standard objects in a multi-tenant database system.In certain embodiments, for example, all custom entity data rows arestored in a single multi-tenant physical table, which may containmultiple logical tables per organization. It is transparent to customersthat their multiple “tables” are in fact stored in one large table orthat their data may be stored in the same table as the data of othercustomers.

It should be noted that any of the different embodiments describedherein may or may not be equipped with any one or more of the featuresset forth in one or more of the following published applications:US2003/0233404, titled “OFFLINE SIMULATION OF ONLINE SESSION BETWEENCLIENT AND SERVER,” filed Nov. 4, 2002; US2004/0210909, titled “JAVAOBJECT CACHE SERVER FOR DATABASES,” filed Apr. 17, 2003, now issued U.S.Pat. No. 7,209,929; US2005/0065925, titled “QUERY OPTIMIZATION IN AMULTI-TENANT DATABASE SYSTEM,” filed Sep. 23, 2003; US2005/0223022,titled “CUSTOM ENTITIES AND FIELDS IN A MULTI-TENANT DATABASE SYSTEM,”filed Apr. 2, 2004; US2005/0283478, titled “SOAP-BASED WEB SERVICES IN AMULTI-TENANT DATABASE SYSTEM,” filed Jun. 16, 2004; US2006/0206834,titled “SYSTEMS AND METHODS FOR IMPLEMENTING MULTI-APPLICATION TABS ANDTAB SETS,” filed Mar. 8, 2005; US2008/0010243, titled “METHOD AND SYSTEMFOR PUSHING DATA TO A PLURALITY OF DEVICES IN AN ON-DEMAND SERVICEENVIRONMENT,” filed Jun. 1, 2007; and/or US 2009/0030906, title “METHODAND SYSTEM FOR SHARING DATA BETWEEN SUBSCRIBERS OF A MULTI-TENANTDATABASE SERVICE,” filed Jun. 24, 2008, which are each incorporatedherein by reference in their entirety for all purposes.

While the invention has been described by way of example and in terms ofthe specific embodiments, it is to be understood that the invention isnot limited to the disclosed embodiments. To the contrary, it isintended to cover various modifications and similar arrangements aswould be apparent to those skilled in the art. Therefore, the scope ofthe appended claims should be accorded the broadest interpretation so asto encompass all such modifications and similar arrangements.

The invention claimed is:
 1. A method, comprising: receiving from afirst tenant an indication of permission to share a portion of firsttenant information with a second tenant, the first tenant informationmanaged using a multi-tenant on-demand database service, wherein thesecond tenant is otherwise blocked from accessing the portion of firsttenant information absent the indication of permission; permitting thesecond tenant to access the portion of first tenant information based onthe indication of permission, utilizing a processor, including:receiving a request for at least a subpart of the portion of the firsttenant information from the second tenant, and retrieving for the secondtenant the requested portion of the first tenant information for storagein association with information of the second tenant; receiving from thesecond tenant another indication of permission to share a portion of theinformation of the second tenant with the first tenant, wherein thefirst tenant is otherwise blocked from accessing the portion of theinformation of the second tenant absent the other indication ofpermission; and permitting the first tenant to access the portion of theinformation of the second tenant based on the other indication ofpermission; wherein the indication of permission is received from thefirst tenant via a graphical user interface of the multi-tenanton-demand database service; wherein, after receiving the indication ofpermission, the graphical user interface allows the first tenant tosubsequently block the second tenant from accessing the portion of firsttenant information; receiving from the first tenant a second indicationof permission to share the portion of first tenant information with athird tenant; permitting the third tenant to access the portion of firsttenant information based on the second indication of permission; whereinpermitting the second tenant to access the portion of first tenantinformation and permitting the third tenant to access the portion offirst tenant information are separate such that subsequently blockingone of the permission of the second tenant and the permission of thethird tenant prevents an impact on the other one of the permission ofthe second tenant and the permission of the third tenant.
 2. The methodof claim 1, wherein the first tenant and the second tenant includedifferent tenants of the multi-tenant on-demand database service.
 3. Themethod of claim 1, wherein the access to the portion of the first tenantinformation is provided utilizing a mark-up language.
 4. The method ofclaim 1, wherein the first tenant information includes at least one oftasks, accounts, contacts, products, opportunities, cases, and comments.5. The method of claim 1, wherein the first tenant information includesat least two of tasks, accounts, contacts, products, opportunities,cases, and comments.
 6. The method of claim 1, wherein the first tenantinformation is stored in a database of the multi-tenant on-demanddatabase service.
 7. The method of claim 1, wherein the first tenantinformation includes a plurality of records.
 8. The method of claim 7,wherein indicating permission to share a parent record automaticallyincludes an indication of permission to share child records of theparent record.
 9. The method of claim 1, wherein permitting the secondtenant to access the portion of the first tenant information includespermitting the second tenant to view the portion of the first tenantinformation.
 10. The method of claim 1, wherein permitting the secondtenant to access the portion of the first tenant information includespermitting the second tenant to update the portion of the first tenantinformation.
 11. The method of claim 1, wherein after receiving theindication of permission, further comprising automatically blocking thepermission for the second tenant to access the portion of first tenantinformation based on at least one predefined rule.
 12. The method ofclaim 1, wherein permitting the second tenant to access the portion offirst tenant information is further based on at least one predefinedrule.
 13. An apparatus, comprising: a processor; and one or more storedsequences of instructions which, when executed by the processor, causethe processor to carry out the steps of: receiving from a first tenantan indication of permission to share a portion of first tenantinformation with a second tenant, the first tenant information managedusing a multi-tenant on-demand database service, wherein the secondtenant is otherwise blocked from accessing the portion of first tenantinformation absent the indication of permission; permitting the secondtenant to access the portion of first tenant information based on theindication of permission, including: receiving a request for at least asubpart of the portion of the first tenant information from the secondtenant, and retrieving for the second tenant the requested subpart ofthe portion of the first tenant information for storage in associationwith information of the second tenant; receiving from the second tenantanother indication of permission to share a portion of the informationof the second tenant with the first tenant, wherein the first tenant isotherwise blocked from accessing the portion of the information of thesecond tenant absent the other indication of permission; and permittingthe first tenant to access the portion of the information of the secondtenant based on the other indication of permission; wherein theindication of permission is received from the first tenant via agraphical user interface of the multi-tenant on-demand database service;wherein, after receiving the indication of permission, the graphicaluser interface allows the first tenant to subsequently block the secondtenant from accessing the portion of first tenant information; receivingfrom the first tenant a second indication of permission to share theportion of first tenant information with a third tenant; permitting thethird tenant to access the portion of first tenant information based onthe second indication of permission; wherein permitting the secondtenant to access the portion of first tenant information and permittingthe third tenant to access the portion of first tenant information areseparate such that subsequently blocking one of the permission of thesecond tenant and the permission of the third tenant prevents an impacton the other one of the permission of the second tenant and thepermission of the third tenant.
 14. A non-transitory machine-readablestorage medium carrying one or more sequences of instructions which,when executed by one or more processors, cause the one or moreprocessors to carry out the steps of: receiving from a first tenant anindication of permission to share a portion of first tenant informationwith a second tenant, the first tenant information managed using amulti-tenant on-demand database service, wherein the second tenant isotherwise blocked from accessing the portion of first tenant informationabsent the indication of permission; permitting the second tenant toaccess the portion of first tenant information based on the indicationof permission, including: receiving a request for at least a subpart ofthe portion of the first tenant information from the second tenant, andretrieving for the second tenant the requested subpart of the portion ofthe first tenant information for storage in association with informationof the second tenant; receiving from the second tenant anotherindication of permission to share a portion of the information of thesecond tenant with the first tenant, wherein the first tenant isotherwise blocked from accessing the portion of the information of thesecond tenant absent the other indication of permission; and permittingthe first tenant to access the portion of the information of the secondtenant based on the other indication of permission; wherein theindication of permission is received from the first tenant via agraphical user interface of the multi-tenant on-demand database service;wherein, after receiving the indication of permission, the graphicaluser interface allows the first tenant to subsequently block the secondtenant from accessing the portion of first tenant information; receivingfrom the first tenant a second indication of permission to share theportion of first tenant information with a third tenant; permitting thethird tenant to access the portion of first tenant information based onthe second indication of permission; wherein permitting the secondtenant to access the portion of first tenant information and permittingthe third tenant to access the portion of first tenant information areseparate such that subsequently blocking one of the permission of thesecond tenant and the permission of the third tenant prevents an impacton the other one of the permission of the second tenant and thepermission of the third tenant.